Boys Town
Omaha, NE, USA
Oversees crisis call operations and the supervision and development of staff responding to crisis calls via the 24-hour Crisis Helpline or NE 988 Crisis line, as assigned. Participates in community outreach, education and promotion opportunities, and website and/or database management.
MAJOR RESPONSIBILITIES & DUTIES:
Oversees and supports safe and effective provision of services
Requires employees to adhere to policies related to safety and boundaries with service recipients.
Attends safety and abuse risk management training as assigned.
Provides employees with on-going supervision and education related to safety and abuse risk.
Responds quickly and confidentially to reports of suspicious or inappropriate behavior.
Follows mandated abuse reporting requirements.
Manages assigned crisis call operations and staff
Develops and monitors policies and procedures including reporting guidelines and risk assessments; updates...