Program Director III - Nebraska and Iowa Family Works

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Program Director oversees the operations of both Nebraska Family Works and Iowa Family Works, residential substance use treatment programs that support women and their children in achieving stable sobriety, economic self-sufficiency, and family wellness. This role ensures high-quality service delivery, regulatory compliance, and staff supervision across both sites.

Family Works provides trauma-informed, family-centered treatment in a residential setting where women can live with their children while progressing through recovery. The program integrates behavioral health, parenting support, and housing services, emphasizing collaboration with other systems of care to strengthen families and improve long-term outcomes. Additionally, Nebraska Family Works offers supportive housing and aftercare services to promote lasting stability.

The Program Director will provide strategic direction and operational oversight, ensuring the implementation of best practices in trauma-informed and client-centered care. This position will manage program budgets, ensure compliance with state and federal regulations, directly oversee the Assistant Program Directors at each location and foster a multidisciplinary team approach to deliver effective treatment and support services.

The ideal candidate will be highly skilled in decision-making, problem-solving, and staff development. Strong organizational skills, attention to detail, and the ability to manage multiple priorities while meeting deadlines are essential.

Compensation: between $65,500 and $82,864 per year (salary is determined by total years of relevant experience)
Work Schedule: 40 hour work week

Click to see benefits and company perks 

MINIMUM QUALIFICATIONS

• Bachelor’s Degree and 5 or more years’ experience in related field required or a Master’s Degree in human services, psychology, social work, sociology, or a related field preferred.
• Substance abuse and mental health experience
• Supervisory experience
• Valid driver’s license/ acceptable driving record

Essential Duties and Responsibilities

• *Provide strategic direction and operational oversight for Nebraska Family Works and Iowa Family Works, ensuring adherence to best practices in trauma-informed, client-centered care.
• *Facilitate close collaboration between the Iowa Family Works and Nebraska Family Works programs, identifying operational efficiencies, streamlining processes, and fostering a unified, collaborative partnership between both facilities to enhance service delivery and program effectiveness.
• *Supervise and support program staff, fostering a culture of accountability, professional growth, and high performance.
• *Ensure program compliance with state and federal regulations, including licensing requirements, accreditation standards, and Low-Income Housing Tax Credit (LIHTC) compliance.
• *Manage program budgets, contracts, and funding requirements to ensure sustainability and resource optimization.
• *Oversee supportive housing services, ensuring families receive the assistance needed to achieve independent, stable housing while maintaining LIHTC compliance and other applicable housing regulations, including tenant eligibility, documentation, and compliance monitoring.
• *Strengthen relationships with community partners, child welfare agencies, behavioral health providers, and housing resources to enhance service delivery and client outcomes.
• *Utilize data-driven approaches to monitor program effectiveness, track outcomes, and implement improvements.
• *Provides regular supervision, training, and support for all program staff.
• *Hires, supervises, monitors, trains, evaluates, and develops program staff.
• Provides support to Assistant Program Directors (APD) in coordinating admissions, clinical staff, referrals, and funding sources.
• *Networks and collaborates with community providers and agency programs to assist clients in accessing needed community resources.
• *Works as a team member with other program staff to provide trauma-informed care to clients.
• *Assists APDs in developing and coordinating activities for staff, program, and volunteers.
• *Assists APDs in developing and maintaining the staffing schedule to include monitoring schedules.
• *Available for on-call emergencies on a rotating basis. Available to assist on evenings and weekends as needed to support the staff, program, and clients.
• Participates in program quality improvement teams and workgroups. Guides implementation of any projects, policies, etc.
• Completes all required monthly and quarterly reports for Quality Improvement, Public Health, grants, and auditing purposes. Collects and monitors data needed for reports.
• Updates, develops, and completes forms for program needs.
• Monitors and manages deadlines for reports, specific projects, and tasks.
• *Coordinates with APD and Office Manager to monitor inventory of supplies, food, training materials, furnishings, toys, and outdoor equipment.
• Ensures fidelity of established record keeping procedures.
• Participates in interdisciplinary family/case staffing to obtain information, provide information, and assist with service planning.
• *Assists in facilitating educational participant support groups and training staff to facilitate these groups.
• Remains knowledgeable of support group services that provide support services for persons with substance abuse problems and their families.
• Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
• Collaborates with the Grants Coordinator to identify and pursue funding opportunities that support program sustainability and growth. Assists in grant research, proposal development, and ensuring accurate program reporting to meet funding requirements.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency
• *Is dependable and punctual regarding scheduling and
• Abides by all specific program and Agency procedures, policies, and
• *Create, maintain, and share as appropriate a dynamic self-care
• Essential functions of this job are to be performed on company physical work
• Performs other program related duties as

*DENOTES ESSENTIAL JOB FUNCTIONS