Chief Culture Officer

At Heartland Family Service, we are committed to building a culture that is trauma-informed; one that creates the psychological and physical safety essential to creating the trusting therapeutic relationships required to help our clients heal and achieve their goals. We know at the core of every trusting relationship is the ability to be vulnerable.  And to be vulnerable, our clients and our staff must be empowered, provided with choices whenever possible, and seen as true partners, where their unique life experiences are celebrated to create safety and ensure the best outcomes possible.

Trauma-informed care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma-informed care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy people and communities, and like a fast-paced, collaborative. and team-oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK

The Chief Culture Officer is a key member of the agency’s Leadership Team, facilitating the full implementation of our “Culture of Inclusion” – to create an environment that simultaneously fosters the ability of both clients and staff to be authentic; feel valued, included, respected, and safe; heal from past trauma; and incorporate dynamic self-care into daily living.  In addition, the Chief Culture Officer leads the agency’s shared governance model, engaging staff in decision-making and sharing power to create stronger empowerment of the people we serve.  Highly developed interpersonal, organizational, and analytical skills are essential.   This person leads the way by modeling the way.

Work Schedule: 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m.

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MINIMUM QUALIFICATIONS

• Bachelor’s degree required; master’s degree preferred. A clinical background and/or experience in clinical work is also desired.
• A minimum of three years of experience working with diversity teams, cultural competence initiatives, or diversity management, with the demonstrated ability to lead through others.
• Adequate knowledge and interest in the issues of trauma-informed care, diversity and cultural competence.
• Excellent interpersonal skills and the ability to work effectively both independently and in groups; must be passionate about diversity and inclusion and helping to bring people to new levels of self-awareness.
• Ability to maintain high level of confidentiality.
• Valid Driver’s license.

Essential Duties and Responsibilities 

• *Provides leadership for the development, implementation and monitoring of the Culture of Inclusion strategic plan and scorecard as a critical component of the overall strategic planning for the agency, including Leadership Team engagement as owners of this important work.
• *Provides leadership for the development, implementation, and support of the agency’s shared governance model, including building the capacity of HFS managers to be servant leaders and agencywide implementation of the behaviors we know create a trauma-informed culture (Living Into Our Values).
• *Serves as a resource and educator to the agency on cultural and linguistic competence, trauma-informed care, affirming care, employee experience, self-care, diversity education, and diversity management, partnering closely with the Learning and Development team to create, evaluate and conduct training to support the agency’s Culture of Inclusion.
• *Provides facilitation and support for the employee-driven HeartWorks Council and the agency’s Employee Resource Groups.
• *Works with Human Resources staff and hiring managers to ensure we are recruiting a diverse applicant pool that aligns with the needs of our programs.
• *Provides team support to process vicarious trauma after these events occur, working closely with HR and our EAP provider.
• *Creates and monitors annual budget for this department, including supervision of the budgets created for each ERG and TiC workgroup.
• *Manages internal communication regarding all Culture of Inclusion initiatives and opportunities, including a newsletter, the Intranet site, the Toilet Tabloid, etc.
• *Collaborates with our Community Relations team to create campaigns, events and materials that are inclusive and trauma informed.
• *Creates, maintains and shares, as appropriate, a dynamic self-care plan.
• Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the agency.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing advocacy, fundraising, and friend-raising efforts.
• Cooperates and collaborates with program area staff, volunteers, and other agency staff.
• Is dependable and punctual regarding scheduling and attendance.
• Abides by all specific program and agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Essential functions of this job are to be performed on company physical work site.
• Performs other program related duties as assigned.

*DENOTES ESSENTIAL JOB FUNCTIONS

MINIMUM QUALIFICATIONS

• Bachelor’s degree required; master’s degree preferred. A clinical background and/or experience in clinical work is also desired.
• A minimum of three years of experience working with diversity teams, cultural competence initiatives, or diversity management, with the demonstrated ability to lead through others.
• Adequate knowledge and interest in the issues of trauma-informed care, diversity and cultural competence.
• Excellent interpersonal skills and the ability to work effectively both independently and in groups; must be passionate about diversity and inclusion and helping to bring people to new levels of self-awareness.
• Ability to maintain high level of confidentiality.
• Valid Driver’s license.