GENERAL DESCRIPTION: Assist eligible job seekers to obtain and maintain competitive employment.
ESSENTIAL JOB FUNCTIONS: (Note: Qualified persons with disabilities are encouraged to apply. Reasonable accommodations will be made.)
- Engage individuals with complex needs in a welcoming manner and establish safe, trusting, collaborative, and empowering relationships directed toward recovery and the goal of competitive employment in community job settings.
- Knowledge of and ability to implement service delivery model as appropriate to individual served to include Individualized Placement and Support (IPS) and/or Customized Employment (CE) in alignment with Goodwill’s Best Practices.
- Complete discovery activities to assess each individual’s vocational functioning on an ongoing basis utilizing background information, work experiences, information from team, and observations to determine each individual’s contributions, preferences, requirements, and support needs.
- Document and maintain data in a professional, accurate, timely, and concise manner as outlined in best practices.
- Assess/address the complex needs of individuals served in a competent manner, recognizing the stage of change the individual is in and using Motivational Interviewing skills (OARS, Affirmation, Reflections, Summaries) and strategies (Expressing Empathy, Support Self-efficacy, Roll with Resistance, Develop Discrepancy).
- Assist individuals in obtaining information regarding their benefits and how they will be affected by employment. Refer individuals to benefits counseling as needed. Help individuals report their earnings as needed.
- With the individual’s permission for disclosure, provide education and support to family members and employers.
- Develop an initial career plan with each individual based on information learned during discovery and documented in the career assessment. Incorporate input from their team and family members resulting in a list of potential employers and/or vocational themes.
- Conduct job development, negotiation, and job search activities with individuals and employers to find positions that match both their needs and the individuals’ interests.
- Conduct a minimum of six face-to-face employer contacts per week. Employer contacts are designed to learn about the needs of the business, describe supports offered by the program, and describe individuals’ strengths that are relevant to the position.
- Provide individualized follow-along supports to assist individuals in maintaining employment. Write Career Plan with each individual incorporating input from the individual’s team and career assessment. Adjust plan according to the individual’s needs and preferences.
- Provide post-employment/long-term supports to include negotiating job accommodations, career advancement opportunities, and ongoing contacts with employers to assist individuals in maintaining employment.
- Provide outreach services in a variety of methods, as necessary, to individuals when they appear to disengage from the service.
- Provide timely interventions. Return phone calls and react to situations in a timely manner.
- Participate in team meetings with internal staff and outside providers, as appropriate, and communicate individually with team members between meetings in order to coordinate.
- Maintain an active caseload and spend a designated amount of work hours in the community according to individual manager expectations.