Housing Case Manager

  • St, Monica's
  • Jan 08, 2021
Full time Case Management

Job Description

St. Monica’s is a team of passionate, caring professionals who help women overcome some of life’s most challenging struggles. Since 1964, our underlying purpose has been to provide recovery within a home-like environment to help empower women combating a variety of problems intertwined with substance abuse.

We are seeking a full-time Housing Case Manager to work Sunday-Thursday, 11:00am - 7:00pm. To learn more about the position, and to apply, click on the St. Monica's link.

Job Summary:  Works with transitional living clients on all issues related to housing, medical assistance, education, employment, substance abuse, mental health, and life skills relating to basic needs.  Provides referrals to family members to appropriate resources and education as need arises.  Must perform all interactions with clients and staff in a trauma informed manner; abide by HIPAA and 42CFR confidentiality requirements in all interactions with businesses, family members, friends of clients, and other agencies and the general public.


  • Provides thorough needs analysis and resource referral for each assigned client and their families.  Creates, implements, and maintains regulation and documentation required for each client, including a client preference self-sufficiency plan
  • Acts as a liaison and advocate with community agencies to help clients access resources needed to become self sufficient.  Represents St. Monica’s with the Homeless Coalition, Food Bank, Center for People in Need and other community services.
  • Acts as a liaison between St. Monica's and other agencies by serving on committees and by providing educational information on substance abuse/mental health barriers
  • Provides consistent, ongoing contact with each assigned client to ensure adherence to the mutually agreed upon plan. Updates and revises plan as needed to meet the ongoing needs of the client.
  • Assists Director of Operations as needed with the collection of follow-up surveys and data collection at 6 month and 1-year post discharge.
  • Provides new Community Correction Project client orientation individually utilizing the latest information, including client handbook, welcome guidelines, and other reviewed and approved information.
  • Participates in Community Corrections weekly staffing providing progress reports as it relates to each woman’s individual plan
  • Coordinates with Peer Specialist in assisting clients and their families who are waiting to enter treatment programs and clients who are transitioning back into the community.
  • Coordinates referrals to the Workforce Investment Act services, Southeast Community College, Workforce Development and Vocational Rehabilitation as appropriate to obtain employment
  • Arranges transportation for clients as needed, working to problem solve long-term independent solution for transportation needs
  • Updates or revises Individual Service Plan, monthly and as needed, to meet the ongoing needs of each client and to provide a cohesive ISP.
  • Provides crisis intervention
  • Arrives on time, prepared and welcoming to clients for groups assigned as reflected on St. Monica’s schedule
  • Assists with special projects and tasks as assigned by the supervisor
  • Maintains First Aid, CPR & Medication Aide certifications
  • Completes all monthly and Annual Relias online e-learning courses on time, in compliance with state and accrediting organizations training requirements
  • Attends at least two training sessions per year on cultural competency
  • Performs other duties as assigned by management

Job Requirements

Qualifications:  Bachelor’s Degree in Psychology, Sociology or related Human Service field preferred; two years coursework in Human Services and/or two years of experience in substance abuse and mental health services experience accepted; knowledge of community resources, ability to work in cooperation with internal and external personnel and agencies; ability to work with and advocate for individuals with diverse backgrounds and diverse points of view; flexibility in responding to unique situations; ability to perform crisis intervention; certified in First Aid and CPR; possess current medication aide certification; possess a valid driver’s license; strong organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently.

Loan Forgiveness?