The Intake Coordinator is responsible for screening incoming program members by obtaining initial demographic and historical information through telephone, face-to-face interviews, and reviewing collateral information and interpreting substance abuse assessment measures when necessary. The Intake Coordinator assists with obtaining authorizations for program members through various funding sources, and assess clients for appropriateness of program referred for and referring to another level of care if necessary.
- Complete screening of referrals and when appropriate, pre-admission interviews, that give complete demographic and historical information as well as insights on prospective program members to be reviewed with the treatment team in order to assess for appropriateness to the referred level of care.
- Compile intake data and complete intake procedure for the youth Psychiatric Residential Treatment Facility and Adult Residential programs.
- Provide complete and accurate information to prospective program members and their families about the residential treatment programs at NOVA TC.
- Establish a working relationship with referral sources and facilitate the exchange of information.
- Conduct and document the initial family therapy session for all PRTF admissions as required by State regulations.
- Co-facilitate and document group therapy sessions for both programs as needed.
- Conduct and document individual therapy sessions for both programs as needed.
- Provide required therapeutic services (individual therapy, family therapy [if applicable], treatment planning, discharge planning, case management) for an assigned caseload as needed.
- Provide emergency case coverage and case management duties for both programs as needed.
- Work in conjunction with the other Intake employees and Clinical Director in collecting and organizing data regarding program members.
- Maintain complete and accurate records on each program member to include gathering of previous treatment records.
- Assist Case Managers in obtaining authorization for funding through communicating with Medicaid, Heritage Health, or other funding organizations.
- Maintain confidentiality of clinical records and program member identifying Information in accordance with Federal Confidentiality Regulations and HIPAA.
Required Knowledge, Skills and Abilities
- Master’s Degree in Psychology, Counseling, Social Work or a related field and Independent Licensed Mental Health Practitioner (/LIMHPLMHP) or Provisional Licensed Mental Health Practitioner (PLMHP), with a preference being for co-licensure as a Nebraska State Licensed Alcohol and Drug Counselor (LADC) or Provisional Licensed Alcohol and Drug Counselor (PLADC).
- Minimum of two years clinical experience.
- Basic knowledge of Microsoft Office computer software and Electronic Health Record (EHR) system.
- Ability to communicate effectively, both verbally and in writing.
- Ability to deal with stressful/ crisis situations.
- Ability to maintain complete and accurate records.
- Ability to work with a diverse group of individuals.
- Ability to work with minimal direct supervision.
- Ability to gather and organize data for presentation in a comprehensive and understandable form.
- Ability to work independently, as well as part of a multidisciplinary team.
- Must have basic interviewing skills.
- Skills in written communication to include generating correspondence, summarization of interviews, reports, and data interpretation.
- Ability to handle a large volume of telephone calls.
- Acquire and maintain on the Nebraska Department of Health and Human Service’s Preferred Provider listing.