Program Coordinator-Certified Community Behavioral Health Clinic

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. 

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. 

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK 

Professionals at this level have excellent communication skills with clients, family members and community stakeholders. Specific project, program or office responsibilities may occur at this level. Decision-making, problem solving, and highly developed interpersonal skills are critical. Heartland Family Service is implementing a Certified Community Behavioral Health Clinic which is designed to provide a comprehensive range of mental health and substance use disorder services to vulnerable individuals.The Coordinator will lead the case coordination effort for the Certified Community Behavioral Health Clinic (CCBHC) including training HFS staff involved in care coordination and supervising CCBHC case coordinators. This person is active in the community, partners with other agencies, and looks for opportunities to help clients fill gaps in their care.  

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.

Essential Duties and Responsibilities 

• Develop training protocols for CCBHC care coordination including standards of care across programming.
• Hires, supervises, monitors, trains, evaluates and develops CCBHC Case Coordinators.
• Participates in interdisciplinary team meetings to obtain information, provide information, and assist with service planning
• Leads the care coordination team in providing trauma-informed care to clients. Sets the tone for a safe, enriching environment for clients and staff.
• Ensuring daily coverage and responsibilities are completed as required. Assist with conducting case coordination duties as part of the team
• Able to evaluate program services and make recommendations
• Ensure data quality standards are consistently achieved
• Understand, monitor and provide process oversight to high risk clients
• Works independently, with little supervision, and as a part of a team
• Completes outreach and enrollment-related paperwork to high level of detail
• Provide presentations and initial contact with businesses, care providers and other professional entities as program outreach as needed
• Networks with community providers and other agency programs in order to assist clients in accessing needed community resources.
• Ensure required client and program information is collected, entered in prescribed formats, and reported in a timely manner
• Supervises the completion of intake/discharge/data collection information with clients.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.  
• *Is dependable and punctual regarding scheduling and attendance.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external  
• Training opportunities including printed material and audio and/or visual media.

• Create, maintain and share as appropriate a dynamic self-care plan.
• Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.

• Performs other program related duties as assigned.                                                                                                                        

                                                                               *DENOTES ESSENTIAL JOB FUNCTIONS

PREFERRED MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a related filed required, Master’s Degree preferred
• Three years’ experience in Behavioral Health.
• 1 year of experience in supervising staff.
• Valid driver’s license, acceptable driving record.

COMPETENCIES

Leadership- Good managers should be able to lead the employees they manage. Leadership traits include coaching, emotional stability, enthusiasm and self-assurance, Warmth and competence are unique qualities of leadership. 

Communication- Good managers must be able to communicate well, listen effectively and be aware of nonverbal communication.

Problem-Solving-Good managers are able to identify and solve problems and take responsibility for problems that arise rather than seeing them as someone else’s responsibility and take an ethical approach to problem-solving.

Accountability- A manager with strong accountability qualities will take action and responsibility for their goals and objectives. 

Integrity- Key attributes of a good manager are derivatives of legitimate character and integrity.

Initiative and Creativity- Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems; evaluates new technology as potential solutions to existing problems.

AMERICANS WITH DISABILITY SPECIFICATIONS

PHYSICAL DEMANDS

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.