Family Success Coach

  • Heartland Family Service
  • Apr 07, 2021
Full time Other Behavioral Health Positions

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


Entry-level professional positions begin at this level. Provide home and community based family services, including crisis intervention, counseling, skill building and advocacy. This is a 24 hours a day, seven days a week program.


Job Requirements

Essential Duties and Responsibilities

  • *Must be able to maintain a flexible, accessible and responsive work schedule.
  • Carry team back – on-call phone - as assigned and provide coverage/ back up to supervisor as needed.
  • *Schedule and complete client intake according to program contract or requirements.
  • *Conduct holistic, strength-focused assessment process.
  • *Provide a range of clinical, concrete and advocacy services to family members that are consistent with the family’s values, learning styles, lifestyle, circumstances and culture.
  • *Be aware of and respond appropriately to potential safety issues.
  • *Provide in-home and on-site education and skill building activities.
  • Provide culturally and ethnically appropriate family services and intervention strategies.
  • *Utilize motivational enhancement and cognitive/behavioral strategies.
  • *Utilize a collaborative goal setting and teaching approach.
  • *Use interventions with clients that are theoretically based.
  • *Use effective strategies for engaging, defusing and confronting clients through collaborative problem solving techniques.
  • *Assess ongoing support and service needs.
  • *Develop and facilitate linkages for families with community resources and informal supports.
  • *Provide ongoing evaluation and modification of family goals and service plans.  
  • Assess goal progress and family needs and resources.
  • Solicit feedback and input from the family about all aspects of the intervention.
  • Implement discharge process at end of intervention.
  • *Is dependable and punctual regarding scheduling and attendance.
  • Is prompt and accurate in completing all required reports, statistics, and other requirements.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal or external training opportunities including printed material and audio and/or video media.
  • *Creates, maintains and shares as appropriate a dynamic self-care plan.
  • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • *Essential functions of this job are to be performed on company physical work site.
  • Performs other program related duties as assigned.


                                                                                 *DENOTES ESSENTIAL JOB FUNCTIONS


Loan Forgiveness?