Program Coordinator - Iowa Provider Network Grants (Iowa Behavioral Health)

  • Heartland Family Service
  • Council Bluffs, IA, USA
  • Jan 14, 2022
Full time Other Behavioral Health Positions

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

Summary Description of Work

This Program Coordinator will serve as an on-site expert and liaison with Iowa Department of Public Health (IDPH) for the Iowa Provider Network (IPN) Grant and all related subcontracts as they pertain to Iowa Behavioral Health. This position may provide supervision and support to staff and will be involved in coordination of services for clients when necessary.

Work Schedule: 9:00 a.m. to 5:00 p.m.

Essential Duties and Responsibilities

  • *Provides regular supervision and support for all program staff as assigned.
  • *Supervises, monitors, trains, evaluates and develops program staff as needed.
  • *Maintains relationships with community providers and other agency programs in order to assist clients in accessing needed community resources.
  • *Works as a team member with other program staff to provide trauma-informed care to clients.
  • *Collects Data and completes and submits reports related to IPN and any subcontracts.
  • *Learn and become office expert of IDPH Reporting System and HFS Electronic Health Record.
  • *Reviews activities and goals with Program Director.
  • *Supervises the contract budgets along with Program Director and ensures funds are utilized within contract guidelines and sufficiently spent down.
  • *Leads grant contract audits.
  • *Attend all monthly and quarterly provider calls/meetings.
  • *Maintain all reports required of the position.
  • *The ability to communicate positively with community members regarding coordination of services.
  • *Display a comfort level in working with stressful individual/family dynamics.
  • *Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
  • *Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • *Is dependable and punctual regarding scheduling and attendance.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal and external
  • training opportunities including printed material and audio and/or visual media.
  • *Creates, maintains and shares as appropriate a dynamic self-care plan.
  • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • *Essential functions of this job is to be performed on company physical work site or designated work site.
  • Performs other program related duties as assigned.

                                                                                 *DENOTES ESSENTIAL JOB FUNCTIONS

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Job Requirements


  • Bachelor’s Degree in Behavioral Health, Counseling, Social Work or related field.
  • Prior work in or knowledge of grants
  • Valid driver’s license, acceptable driving record.
  • Alcohol/drug abuse experience preferred


Leadership- Good managers should be able to lead the employees they manage. Leadership traits include coaching, emotional stability, enthusiasm and self-assurance, Warmth and competence are unique qualities of leadership.

Communication- Good managers must be able to communicate well, listen effectively and be aware of nonverbal communication. 

Problem-Solving-Good managers are able to identify and solve problems and take responsibility for problems that arise rather than seeing them as someone else’s responsibility and take an ethical approach to problem-solving. 

Accountability- A manager with strong accountability qualities will take action and responsibility for their goals and objectives. 

Integrity- Key attributes of a good manager are derivatives of legitimate character and integrity. 

Initiative and Creativity- Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems; evaluates new technology as potential solutions to existing problems.



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).      

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

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