Assistant Program Director - Community Behavioral Health

  • Heartland Family Service
  • Council Bluffs, IA, USA
  • May 06, 2022
Full time Other Behavioral Health Positions

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 


The Assistant Program Director will assist the Program Director in overseeing the Community Behavioral Health Programs and have supervisory responsibilities in addition to major support functions to other program staff.    The Community Behavioral Health programs focus primarily on adults living with serious mental illness.  Assignments may entail a wide knowledge base, decision- making, and problem solving.   Very detail oriented, organized, and able to meet deadlines, as well as ongoing task prioritization, are necessities. 

Work Schedule: Monday through Friday 

Click to see benefits and company perks

Essential Duties and Responsibilities

  • Provides regular supervision and support for all assigned program staff.
  • Human resources responsibilities for hiring purposes to include posting openings, screening applicants, setting up interviews, checking references and working through the UltiPro and Share point systems for each applicant.
  • Supports coordinators in hiring, supervising, monitoring, training, evaluating, and developing direct care program staff.
  • Leads the team in providing trauma-informed care to clients. Sets the tone for a safe, enriching environment for clients and staff. 
  • Is available for on-call emergencies on a rotating basis.
  • Assists in project implementation in the Community Behavioral Health Programs.
  • Participates in agency wide quality improvement teams and workgroups. Guides implementation of any projects, policies, etc.
  • Completes all required monthly and quarterly reports for Quality Improvement, grants and auditing purposes.
  • Collects and monitors data needed for reports.
  • Updates, develops, and completes forms for program needs.
  • Monitors and manages deadlines for reports, specific projects and tasks.
  • Coordinates and schedules meetings and organize agendas. Additionally, attends meetings as needed for the Community Behavioral Health Director and provides feedback and updates. 
  • Networks with community providers and other agency programs in order to assist clients in accessing needed community resources and to promote Heartland Family Service.
  • Assists Director and Grants Coordinator with researching for additional dollars to fund the program and writing for these grants.
  • Display a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Is dependable and punctual regarding scheduling and attendance.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • Performs other program related duties as assigned

Job Requirements


  • Master’s Degree in human services, psychology, social work, sociology or a related field preferred.
  • Three or more years of experience in related field
  • Behavioral Health administrative and supervisory experience preferred
  • Valid driver’s license/ acceptable driving record

Other Salary Information

Salary compensation is based on experience.

Loan Forgiveness?