Client Engagement Specialist - Nebraska Behavioral Health

We are incredibly proud of the workplace we’ve built. As Heartland Family Service enters an unprecedented phase of growth, we need a reliable, adaptable, and detail-oriented human service professional to help us take our day-to-day employee operations to the next level so our agency can do its best work strengthening individuals, families, and communities through advocacy, education, counseling, and support services.

A BIT ABOUT US

Founded in 1875, our agency has grown over the years to address most of the challenges children, adults, families, and communities face across the lifespan, including substance use, child abuse and neglect, domestic violence/sexual assault, human trafficking, homelessness, juvenile justice, mental health, neighborhood distress, and poverty. Today, we offer 42 programs from 20 locations in east central Nebraska and southwest Iowa. At Heartland Family Service, we are committed to building a culture that values and celebrates diversity in addition to creating a trauma-informed environment.

THE OPPORTUNITY

This position requires travel between outpatient office locations in Douglas and Sarpy County. Specific project, fiscal, program, or office responsibilities may occur at this level. This position will provide case management services to help reduce barriers between community and professional services, program engagement and attendance to individuals and families within the Nebraska Behavioral Health program. This position will also be the primary program contact working with clients and the Billing Team on past due client balances.

Compensation: $16.31 to $21.18 (per hour) based upon experience
Work Schedule: Monday through Friday, hours vary.

If these things excite you, we want to hear from you!

WHAT YOU’LL BRING

You could be perfect for this opportunity if you have a Bachelor’s Degree in Counseling, Social Work or related or two (2) years of experience in behavioral services and are looking to further hone your skill sets at an industry-leading nonprofit human services agency. We are looking for someone with good communication skills and who is resilient in working in a diverse environment and can:

• Provide direct intake or assessment of client’s presenting problem and barriers to recovery.
• Provide information, referral, problem solving and crisis intervention to address client needs.
• Assist with fee collection systems and client repayment agreements
• Maintain all client documentation within the electronic health record.
• Available to assist evaluation clients with pre-screening paperwork.
• Follow up with clients referred to treatment services in collaboration with community partners.

WHAT YOU’LL LOVE ABOUT US-

• Casual work environment in a hybrid work setting which allows up to two days per week working from home
• Competitive salary based on experience
• Flexible Paid Time Off
• Ground floor opportunity with room for growth
• Team culture and collaboration
• Investment in continuous employee learning and development
• Paid four weeks of FMLA and two weeks of caregiver leave
• Structured support for a dynamic self-care plan that helps you to manage your work/life integration
• Strengths-based professional development and individualized coaching
• A trauma-informed culture where you are encouraged and supported to show up to work every day exactly as you are!
• The knowledge your work is helping to provide hope and healing to people who need it most and changing our communities for the better!

If playing a key active role in this journey sounds exciting to you, let’s chat.

THE SKILL SET

Within 3 months, you’ll:

• Complete onboarding program designed to get you up to speed on our business, vision, departments, programming, and team and gain an understanding about how your role fits into Heartland Family Service’s broader organization mission and strategy.
• Attend new employee orientation training to learn the mission of the organization, how we are doing, where we are going, and our overall agency philosophy.
• Work with team and manager to understand work expectations and set goals for the first three months in the role
• Get to know our policies, procedures, and Behavioral Health tasks and processes
• Be introduced to and ramped to use our electronic data system
• Partner with manager to define key success metrics for your role and how to keep track of your progress

3- 6 months, you’ll:

• Develop full cycle knowledge in leading and supporting core Behavioral health processes independently
• Be proficient in running reports

6 -12 months onwards, you’ll:

• Map out team’s and own priorities for following year.
• Be able to identify innovation (if applicable) with practices and processes.
• Keep abreast of changes in the industry

IS THIS ROLE NOT AN EXACT FIT?

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