Community Relations Coordinator

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK

Ability to work with a wide range of internal and external customers; facilitate programs; meet deadlines; identify and cultivate volunteers and manage data. Assist with grant management database tasks

Assist the Development Operations Director and the Chief Development Officer on tasks and duties as listed below. Requires daily decision-making, analysis, problem solving, and ongoing task prioritization.

Compensation Range: $38,000 - $41,000 (per year) based upon experience.
Work Schedule: Monday through Friday, 40 hours (8am-5pm, occasional evening and weekends).

Essential Duties and Accountabilities

Volunteer coordination and management

• Develop, direct, evaluate, record and modify volunteers.
• Establish a volunteer recruitment and retention plan, including marketing, stewardship and recognition/appreciation components.
• Administer volunteer program for HFS, including coordinating individual and group participation in volunteer opportunities.
• Initiate volunteer background checks.
• Record all volunteer hours in Raiser’s Edge.
• Respond to all on-line applications, email and phone call requests, in a timely manner.
• Attend community engagement events such as volunteer fairs and corporate fundraisers.

Oversee Student League and Junior Friends programs

• Develop Student League and Junior Friends calendar and handbook including planning the curriculum and activities for the year.
• Ensure consistent communications between HFS programs, parents and students.
• Record all volunteer hours for student and agency needs.
• Work closely with HFS Friends Guild for nomination process, activity reporting, and budgeting.
• Report all expenses to Friends Guild for accurate budget accounting.
• Attend and monitor all Student League and Junior Friends activities.

Grant Team Support

• Maintain data in the Grants database program and maintain other grants-related data as needed.
• Research information for grant proposals, budgets, and financial reports as needed.
• Assist with monitoring funding requirements of grants and contracts for monthly reporting and evaluation, and assist with compliance and audit activities as needed.
• Work with development managers to develop and submit grant proposals for agency development/fundraising events.

Other duties and accountabilities

• Coordinate and implement the agency’s internal United Way fundraising campaign.
• Coordinate and implement the agency’s holiday assistance event for clients and their families, including assisting the Development Team with fundraising for the event.
• Assist the Development Team with tasks and projects as assigned, including Record of Donation process management, volunteer application process and records, data entry related to events, and other projects.
• Recruit volunteers needed for general fundraising initiatives and other special events including but not limited to annual campaign solicitations, corporate solicitations, Carnival of Love Gala, Safe Haven Golf Event, Strike A Chord Gala and Salute to Families event.
• Manage volunteers at event set up and during events.
• Is dependable and punctual regarding scheduling and attendance.
• Support a Trauma-Informed Care environment.
• Follow established processes.
• Abide by all specific program and Agency procedures, policies and requirements.
• Cooperate and collaborate with program staff, volunteers, and other Agency staff.
• Display a courteous and caring attitude toward the clientele, volunteers, and visitors of the Agency.
• Develop personal and program related skills through participation in formal and informal internal and/or external training and networking opportunities.
• Participate in agency committees and QIT groups as allowed.
• Create, maintain and share a dynamic self-care plan as appropriate.
• Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree required, preferably in nonprofit industry or related field.
• Experience in volunteer recruitment preferred.
• Some nights and weekends required.
• Strong attention to detail required.
• Proficient with database management, Microsoft Word, Excel and PowerPoint, knowledge and understanding of other Microsoft Office software, and able to be trained in other software and databases as needed.
• Valid driver’s license/acceptable driving record required.
• Excellent communication and relationship building skills.