The Human Service Technician observes, guides, redirects and assists residents in learning and practicing new behaviors, including responsibility with assignments and chores. This position ensures a clean and safe environment for clients and staff, communicates with all staff on the status of residents. The techs document observations of residents and assure compliance with house and program rules/procedures.
Roles & Responsibilities
Human Service Tech/Client Services:
· The HST will complete intakes with new client admissions, including completion of all proper documentation, searching, and orienting of the new clients. This includes verifying insurance and/or payer source and ensures the intake is completed per the work-flow process including the release of information forms from the client. The HST will assist in determining what HST will perform the intakes.
· During the discharge of the client, the HST assists with discharges to ensure the client will be transferring to the next of care. This includes inventory, discharge instructions, and/or applicable information for the client to be successful.
· The HST may, at times, prepare/serve meals and supervise cleanup/sanitation of the dining/kitchen as directed. This includes supervision of chemicals and/or food safety policies and procedures. Transport/schedule clients to on-going appointments and meetings while in treatment. The HST will assist as needed the care of the clients but will ensure the teaching Activities Daily Living Skills.
· The HST conducts regular/situational room/chore checks/searches with access of the facility. The HST may perform searches on the clients and have them perform drug screens.
· For the overnight shift, The HST must understand the Central Data System (CDS) and the Nebraska Medicaid Eligibility System (NMES) to determine clients Medicaid eligibility. The HST must have the knowledge to perform the functions in the CDS system including discharges.
· The HST must understand the Credible Electronic Health Record system. This includes the following: Intakes, Referrals, EMAR, Service List, Documentation (Scanning), “Home Page Links”, “Inpatient” tab, and/or other sections as directed by supervision. The HST will handle residential notes daily while achieving the agency’s mission on client care. This includes observations of the clients and/or any other documentation that is related to the client’s mental health and substance use disorders.
· The HST can provide suggested interventions for inappropriate/unacceptable behaviors by helping residents identify what s/he needs and new ways of handling the situation and/or to the behavior with a follow up to the client’s therapist. This includes de-escalation techniques, trauma informed care, and/or other behavioral health course as directed by the Clinical Director and/or designee.
· The HST is responsible for supervising community meetings, whether inhouse or an outside meeting.
· The Human Service Tech completes new patient admissions/discharges and proper documentation of medication. The HST observes and records client’s self-administration of medication.
· The HST monitors vital signs and mental status functioning of individuals in detox and in the STR program daily.
· The Human Service Tech identifies/documents changes in clients affect and behavior through shift notes in the E.H.R system, and notifies other staff as needed.
· Per policy & procedure, all staff are strongly encouraged to obtain an annual flu shot.
· Will successfully complete background checks/references.
· Valid Nebraska driver’s license and an insurable driving record and at least 21 years of age, preferred
· If in substance abuse recovery, two years of continuous sobriety/ “clean time” is preferred.
· Attends staff meetings and other meetings as assigned.
· Attain/maintain CPR, AED, and First Aid certification
· Must comply with agency policies and procedures, including those regarding conduct, confidentiality, and record keeping.
· Willing to workdays, evenings, weekends, and holidays.
Education and/or Experience
Two years of coursework in a human services field and/or two years of experience/training OR two years of lived recovery experience with demonstrated skills and competencies in treatment with individuals with a behavioral health diagnosis. Bachelor’s Degree or higher in psychology, sociology or a related human service field is preferred.
Knowledge, Skills, and Abilities (Competencies): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Knowledge, Skills, and Abilities (Competencies) requirements are listed below: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The HST will file, photocopy, scan and upload documents, shred and organize files as required, with the ability to answer a multi-line phone system in a professional manner and direct callers appropriately. The HST possesses basic computer knowledge to navigate email, spreadsheets, and Credible. The primary knowledge of Credible is indicated by the roles and responsibilities.
· Knowledge and understanding of 42 CFR confidentiality laws regarding management of records is required., as well as knowledge of substance use disorder and the recovery process.
· Must have the ability to connect, influence and relate to people through adaptive communication, empathetic listening, and conflict resolution skills. The HST responds calmly in highly emotional situations. Ensure they have addiction knowledge and be able to demonstrate the communication of recovery/addiction.
· The HST must be able to at maintain boundaries with clients and must possess emotional intelligence skills. This includes controlling behavior and/or communication to the clients while maintaining accountability.
· The HST must demonstrate teambuilding skills and provide a positive culture throughout the facility while maintaining accountability.
· The HST must demonstrate organizational skills throughout the process, such as but not limited to, intakes, residential notes/Credible, Inpatient tab, CDS, NMES (as applicable) and/or other roles and responsibilities. This includes entering clients into the system, verifying eligibility, discharges, and/or other responsibilities as directed by supervision
· The HST will have knowledge of the agency policies and procedures, with the ability to understand and implement the agency P&P expectations.
· The HST must have knowledge of the Medication Management policy and be competent in the processes, policies and procedures.