Community Support Worker/Case Manager

$15.00 - $19.00 hourly
  • Integrated Behavioral Health Services
  • 1430 South Street, Lincoln, NE, USA
  • Feb 12, 2024
Full time Case Management Other Behavioral Health Positions

Job Description

Roles and responsibilities

  • Complete case management assessment & intakes on all clients entering caseload as assigned.

  • Develop appropriate treatment/service plans with clients to implement appropriate services and develop effective alliances with clients.

  • Monitor, evaluate, and record client progress concerning relevant treatment goals accurately and timely. 

  • Provide ongoing supportive and case management functions per the problems, needs, and strategies identified within the service plan to help the clients achieve the stated goals and objectives.

  • Provide face-to-face reviews with the client and relevant staff regularly on the progress made in reaching service goals so that the service plan can be modified as necessary to ensure that the goals and objectives are achieved. Relevant requirements will determine the frequency of reviews.

  • Document all service contacts on time, including face-to-face interviews, collateral and networking contacts, and correspondence, and maintain the case records by Agency and regulatory standards and requirements.

  • Participate in interagency planning and service coordination activities as directed to improve and enhance service continuity and effectiveness for clients.

  • Maintain close communication with the medication provider for input regarding medication compliance, side effects of medication, and medication changes and alert these staff members of any changes in client adjustment that might suggest decompensation and a need for more aggressive intervention.

  • Maintain service logs and turn them in weekly so supervisors and management can review staff and client service information.

  • Use electronic and manual systems to document progress reports, log notes, letters, faxes, and phone calls; confirm coding of services rendered is ethically appropriate and results in successful billing. 

  • Input organized, and maintained detailed clinical performance data to comply with applicable government or program requirements.

  • Demonstrate fiscal responsibility by supporting agency billing policies and procedures.

  • Meet guidelines and program requirements for fidelity and evidence-based programming; ensure professional performance effectively.

  • Attend and participate in program meetings and Agency All-Staff meetings.

  • Complete all initial and ongoing required training and certifications.

  • Perform other duties as assigned by the supervisor, consistent with the position and in compliance with agency policies and procedures.

  • Manage special projects as assigned by the Program Director.

  • Perform other duties as assigned by the Executive Director and Owner.

Qualifications and Education Requirements

  • Bachelor's Degree in Human Services area from an accredited college or university, two years relevant work experience, or two years lived experience.

  • Valid Nebraska Driver's License with a driving record that meets insurability requirements 

  • Experience with State of Nebraska Medicaid Standards to include fraud, waste, and abuse standards.

  • Experience and confidence in identifying and implementing evidence-based practices.

  • Ability to work flexible hours. 

  • Strong written and oral communication skills.

  • Proficiency in computer skills, especially using Outlook, Word, Excel, and customized databases. 

  • Ability to work in and adapt to the culture of a multi-cultural, community-based organization. 

  • Commitment to maintain confidentiality. 

  • Understanding of the Agency's mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances.

  • Employment is contingent upon successful completion of background checks.

  • Good interpersonal skills and ability to relate well with people from various socioeconomic and cultural backgrounds. 

  • Ability to lift supplies to 25 lbs. to waist height. 

  • Reliable transportation, valid Nebraska Driver's License with a clean driving record, and proof of insurance.  

Obsessions

  • Client care

  • Rehabilitation

  • Care coordination

  • Productivity

  • Documentation

Measurables 

  • Average 80 units per week or 320 units per month.

  • Complete progress notes within 24 hours of service.

  • Print and file progress notes and collateral contact notes within seven days of service.

  • Submit billings on Wednesdays by noon (or the next business day if Wednesday is a holiday).

  • Complete initial and ongoing annual agency forms.

  • Complete DLA-20s every 90 days.

  • Turn in DLA-20 scores for outcomes/data collection.

  • Complete treatment plans at a minimum every 90 days.

  • Complete authorizations/reauthorizations one month before the due date or by the 1st of the month they are due.

  • Attend weekly program meetings.

  • Attend Agency Staff meetings.

  • Staff all cases on caseload a minimum of every 30 days.

  • Complete all initial and annual training, including DLA-20, CPR and First Aid, CPI, and AccreditationNow training.

  • Complete incident reports, when applicable, within 24 hours of a critical incident.

  • Follows IBHS discharge policy. 

  • Oversees each client's rehabilitation, recovery, and treatment plans promptly per Medicaid, CARF, and best practice standards.

  • Actively coordinates the care of all clients with other IBHS programs/staff, primary care physician, medication provider, therapist, family, and other supports and individuals on the rehabilitation team as applicable.

  • Follows IBHS Business Operating System.

  • Accountable to the job description.

Values:

Advocacy means being supportive of each other and clients. We cheer each other and clients on, even if we disagree with the decisions. We defend each other through honesty, even if it puts us in a danger zone.  

Inclusion means that we do not say no; we negotiate. We ensure that both parties leave the conversation feeling heard, whether it's staff or clients.

Perseverance: In the face of problems, we utilize our team for endurance and stamina; we actively pursue solutions because we are determined to ensure people feel included.

Unity is probably the value that brings all other values together. We expect our staff to be interconnected and inseparable. We do not stand for gossip, passive-aggressive behavior, or individualism. With integrity, our staff will take the hard route and problem-solve as a team; we seek solutions and believe everyone is good. 

Compassion is the value of actively pursuing and doing good. We expect kindness and taking a soft approach. This does not mean we do not challenge each other and our staff, but hard, solid approaches are an accessible route. It takes a compassionate person to negotiate.

Job Requirements

  • Bachelor’s Degree in Human Services area from an accredited college or university, two years relevant work experience, or two years lived experience.

  • Valid Nebraska Driver’s License with a driving record that meets insurability requirements 

  • Experience with State of Nebraska Medicaid Standards to include fraud, waste, and abuse standards.

  • Experience and confidence in identifying and implementing evidence-based practices.

  • Ability to work flexible hours. 

  • Strong written and oral communication skills.

  • Proficiency in computer skills, especially using Outlook, Word, Excel, and customized databases. 

  • Ability to work in and adapt to the culture of a multi-cultural, community-based organization. 

  • Commitment to maintain confidentiality. 

  • Understanding of the Agency’s mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances.

  • Employment is contingent upon successful completion of background checks.

  • Good interpersonal skills and ability to relate well with people from various socioeconomic and cultural backgrounds. 

  • Ability to lift supplies up to 25 lbs. to waist height. 

  • Reliable transportation, valid Nebraska Driver’s License with a clean driving record, and proof of insurance.  

Loan Forgiveness?

No