Program Director III - Crisis Stabilization and Resource Center

$65,500 - $82,865 yearly
  • Heartland Family Service
  • Omaha, NE, USA
  • Mar 29, 2024
Full time Licensed Professional Other Behavioral Health Positions

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you.


As a Program Director at Heartland Family Service, you will have an opportunity to make a lasting impact on our employee experience through your ability to build strong relationships, solid programming and organize and streamline processes. This program director will serve over a crisis triage center as well as crisis stabilization and respite residential services. The target population includes people living with a mental health diagnosis who are in need to stabilization during a crisis. This position provides supervision and support to staff and clients as well as coordination of services with other providers.

Compensation: between $65,500 and $82,865 per year (salary is determined by number of years of experience)
Work Schedule: 40 hours per week

Click to see benefits and company perks


  • Master’s degree in Social Work/Public Administration, or a related field
  • Clinical Licensure preferred.
  • Minimum of five years’ experience in field
  • Management experience essential
  • Valid driver’s license and acceptable driving record

Essential Duties and Responsibilities

  • Provides management, supervision, and evaluation of Crisis stabilization services.
  • Provides and coordinates direct oversight of admissions, coordinating with clinical staff.
  • Arranges for administrative support and emergency assistance for program staff to ensure direct service coverage complies with licensing requirements.
  • Provides regular supervision and support for all direct care program staff. Requires a flexible schedule to have contact with staff on each shift of a 24-hour facility. 
  • Assists with human resources responsibilities for hiring purposes to include posting openings, screening applicants, setting up interviews, checking references and working through the UltiPro and Cherwell systems for each applicant.
  • Supervises, monitors, trains, evaluates, and develops direct care program staff.
  • Leads the team in providing trauma-informed care to clients. Sets the tone for a safe, enriching environment for clients and staff. 
  • Oversee compliance of assigned behavioral health services to applicable community standards of care and to State and Federal laws and rules, accreditation entities and other regulatory requirements.
  • Assist in managing the facility and operations of the Crisis Stabilization Center.
  • Keeps abreast of current behavioral health issues and changing state and federal regulations through professional reviews, publications, industry periodicals, seminars, conferences, and workshops.
  • Ensures that appropriate clinical supervision is provided.
  • Responsible for overall contract development and management to include proposal/contract development, coordination and delivery of on-site services, billing reconciliation, utilization review, satisfaction review and contract renegotiation.
  • Assumes the lead in the development and maintenance of program grants, contracts, reports, and budgets, including account reconciliation.
  • Is available for on-call emergencies and shift coverage.
  • Participates in agency wide quality improvement teams and workgroups.
  • Responsible for development and implementation of marketing plans for assigned programs.
  • Develops and implements a process for quality assurance and program evaluation that includes the necessary monitoring systems to ensure that program quality and integrity is being maintained.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Is dependable and punctual regarding scheduling and attendance.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • *Creates, maintains, and shares as appropriate a dynamic self-care plan.
  • * Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • Performs other program related duties as assigned.


Job Requirements


  • Master’s degree in Social Work/Public Administration, or a related field
  • Clinical Licensure preferred.
  • Minimum of five years’ experience in field
  • Management experience essential
  • Valid driver’s license and acceptable driving record

Other Salary Information

Salary is determined by number of years of relevant experience.

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