Program Director II - Community Based Crisis Services

$59,500 - $76,000 yearly
  • Heartland Family Service
  • Papillion, NE, USA
  • Jun 03, 2024
Full time Licensed Mental Health Professional Licensed Professional Other Behavioral Health Positions

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 


Accountability for major program area(s) and supervision of program personnel, including supervisors, begins at this level.  Education and experience are program specific.  Assignments may entail a wide knowledge base, decision- making, and problem solving.   Very detail oriented, organized, and able to meet deadlines, as well as ongoing task prioritization, are necessities. 

Compensation: between $59,500 and $76,000 per year (salary determined by total years of relevant experience)
Work Schedule: 40 hours per week

Click to see benefits and company perks

Essential Duties and Responsibilities

  • Provides direct administrative oversite of the staff providing crisis response services in Iowa and Nebraska ensuring that program goals are met.
  • Oversees development and implementation of day-to-day policies and procedures for Crisis Based services.
  • Responsible for grant/contract management to include coordination and delivery of services per grant/contract specifications, compliance with billing requirements, and compilation and submission of reports to funders.
  • Guides project implementation in the Community Based Crisis Programming.
  • Collects and monitors data needed for reports.
  • Updates, develops, and completes forms for program needs.
  • Oversees all scheduling for crisis teams in NE and IA.
  • Responsible for promoting the image, reputation, and use of Heartland Family Service ASAP services to all area law enforcement entities and key community stakeholders, including mental health community providers.
  • Assumes the lead in the development and maintenance of program grants, contracts, and budgets.
  • Monitors program quality and prepares quarterly reports documenting key indicators and quality improvement plans.
  • Assumes responsibility of being on call 24/7
  • Keeps abreast of current issues related to crisis response services, including changing practices and regulations, through appropriate professional reviews, publications, industry periodicals, seminars, conferences, and workshops.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Is dependable and punctual regarding attendance and scheduling.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • Creates, maintains, and shares as appropriate a dynamic self-care plan.
  • Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • Essential functions of this job is to be performed on company physical work site or remote location as needed using the HFS remote service.
  • Performs other program related duties as assigned.


Job Requirements


  • Master of Arts Degree in Social Work/Counseling or related field
  • State licensure for mental health practice preferred.
  • 5 years’ experience in field
  • Management experience essential
  • Valid drivers’ license

Other Salary Information

Salary is determined by total years of relevant experience.

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